Q: We need a site license for x servers
and x nodes. What is the price for this configuration ?
A: NetworkView license is based on users of NetworkView, not on servers, nodes or users of the network. A person with a valid license can use the product on any server, workstation and on any network he chooses. If you have only 2 network managers that will be working with NetworkView in a network with 200 nodes, you have to buy 2 licenses.
If NetworkView is installed on only one machine and used by 10 network administrators, 10 licenses must be bought. Click here for group license availability.
Q: I have ordered the product, but I have
not received a license code
A: From version 3.5 and up, you get a download link inside your order receipt. During the download, a process automatically installs the license on your machine. After a successful download and installation, your license code will be in the NetworkView.ini file, in a section named [License].
Q: The download link I have in my order
receipt is not working. I cannot get the full product.
A: You can use our upgrade link to get a copy of your license. For this you just need your order ID and the email you have used during the ordering process. If this is still not working, send us an email, we will generate a license manually asap.
Q: I am trying to install NetworkView on
several machines, but the download link says it is not posssible anymore
A: The download link that you get during the ordering process is mainly for you first installation. The few additional downloads available are provided as a security backup. If you bought the Extended Download service from RegNow, this is another way to be sure that you can get a copy of the original software during a longer time. See the next question for the correct way to install on several machines.
Q: What is the correct process to install
NetworkView on several machines ?
A: When you have a valid first installation, you can install the trial version from our site on the new machines and then copy the networkview.ini file from the validated machine.
You can also open the networkview.ini file on the validated machine, write down the name and license in the [License] section, and enter it manually in the new machines (in the About dialog).
Q: I would like to use my own icons in the
maps. Is it possible to add standard Windows icons to the program ?
A: The icons you see in the maps are not Windows .ico files or a standard image format like .bmp, .gif or .jpg. They are created with the built-in GDI API: just lines, points and circles. This means it is currently not possible to add such vectorial items to the program.
Q: Is it possible to modify the layout of
the maps ?
A: You can add or modify nodes, add or modify routes, change all colors and font in the chart, choose how the nodes are sorted, but the position of each node cannot be changed individually.
When printing, you can adjust the number of nodes in the printout, suppress the column in a list or modify its width by changing it in the view. Use print preview to anticipate the result.
Q: I have a few nodes that do not appear
when discovering the network. I am sure they are up and running ! What
is wrong ?
A: Maybe you have a slow network. Try to increase the timeout or/and specify more retries for ping in the Advanced dialog box. This can be also be true for monitoring. Another reason could be the machines are protected by a local firewall (Win2k SP2 !) or behind a firewall, and they refuse any protocol, including ICMP (ping).
Q: I want to use symbolic names with a proprietary
MIB. NetworkView only displays numbers with dots. How is possible to
import my own MIBs ?
A: You need the Microsoft MIB compiler : MIBCC.EXE. It is available in the Resource Kits for Windows 2000 and 2003. With this tool, you can add any Mib text file to a file named MIB.BIN, found in the %WINDIR%\SYSTEM32 directory. This is the file that is read by the management API when it needs to use symbolic names instead of numbers. You can add several files, but the order is important. Consult Microsoft Technet or MSDN Library for more information ("How SNMP Works" article).
Q: I am already a registered user of a version
between 1.0 and 3.1. What is the cost of the upgrade to 3.6?
A: The upgrade to the current version is free for all registered users of NetworkView. You can ask for the new license here.
Please have a look at the Help file included with the product. It is our main source of information.